Hello! I'm Nikola Amedovic
Technical Support & QA Engineer. I find out why things break and get customers back on track - fast.
Support that speaks engineering
5+ years in SaaS, on both sides of the ticket. I started on the front line in customer support, then moved into QA, where I kept handling technical escalations every day.My toolkit: logs in Kibana, dashboards in Grafana, SQL against live data, and Postman for APIs. I reproduce the issue, find the root cause and give engineering a clean handoff, so customers aren't left waiting.Before tech, I spent 14 years as a pharmacist. That's where I learned to stay calm under pressure and explain complex things simply.
Currently open to Technical Support Engineer roles at product-led and AI companies, remote or hybrid.